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"Scarlett deploys extra effort to our most complex accounts to keep them updated and organized. In many ways, Scarlett enables customers to organize themselves. She provides a task list associated with a specific request and reminds the customer of outstanding items. She is also solutions-oriented and customer-focused. she constantly asks how can we provide the best customer experience and achieve the desired result that benefits both the agency and the customer. She is flexible, practical, and somehow has remained sane despite the many challenges she faces each week." ~ Rob Martinek, Agency Principal
Our next CSR Star is Scarlett Kirkpatrick from Martinek Insurance Services. Scarlett deploys extra effort to the most complex accounts in order to keep them updated and organized. Her attention to detail combined with her willingness to do whatever it takes is a key part of the agency's success! She truly embodies a Top CSR Star.
Scarlett's insurance career began with her love for math. After earning her degree in Actuarial Science with a minor in insurance, her first position was in the actuarial department of a non-standard Auto insurance company. Scarlett has also worked in the financial services industry assisting customers with investment and insurance-related decisions.
When she left the business world to raise her boys, her math skills were put to good use as a part-time math teacher and tutor. Now, she's back in the insurance industry, using her math skills in combination with a keen dedication to customer service to put her agency on the map.
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