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"Kendra came over to our agency in August 2020. Two weeks later, our area had the most devastating hurricane in our region's history, as Hurricane Sally was a direct hit on Gulf Shores and Orange Beach, and our small agency with 1700 policies filed over 650 claims in the span of 30 days. Kendra, having NEVER worked in insurance before, became an angel to hundreds of strangers, and a godsend to our agency. Seven months later, we have closed out all but roughly 100 claims, and our agency's retention rate is 98%. Kendra has set up a process and procedure for our office and our clients are overwhelmingly pleased with what she has done." ~ Reggie Pulliam, Agency Owner of Coastal Alabama Insurance
This week we’re thrilled to feature Kendra James from Coastal Alabama Insurance. Kendra is a Claims Specialist at Coastal Alabama Insurance in Gulf Shores, AL. She graduated from The University of Alabama with a bachelor’s in Communication and Information Sciences.
Since then, Kendra has worked as a consultant specializing in brand development, conflict management, and crisis communication. It took one lunch with Coastal Alabama Insurance's agency owner, Reggie Pulliam, for Kendra to realize they shared an affinity for helping people. She joined the Coastal Alabama Insurance team shortly after Hurricane Sally and jumped headfirst into claims.
Please join us in congratulating Kendra as a Top 10 CSR Star of 2021!
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