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This week, we’re thrilled to feature Susan Fleck, a Top CSR Star from Tabler Insurance Agency.
“Susan will come in early for clients and she will stay late if she needs to. When she says she will call someone back - she does. She is very detailed in her conversations with the clients. She goes above and beyond with every client and treats them like they are the most important." ~ Michael Tabler, Agency Owner
Why it matters: Susan was nominated and recognized as a Top CSR Star as she truly does it all! She answers every phone call, contacts all customers, runs the agency's NPS and social media. Not only does she do this all while making it look incredibly easy, she always keeps a cheerful and helpful attitude.
Susan has held all types of jobs geared around customer service which is one of her key passions. Susan was always taught to treat those as you wish to be treated and carries that with her in every job she's done.
The bottom line: Working at Tabler Insurance has been a huge highlight in her life, and she strives to give clients the best service that she can. Susan wants customers to feel like family, not a client. She will always treat them as if they were her family!
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